DrStudy Support
Help center
Find answers to common questions or send DrStudy support a message about a technical problem, account issue, or feature.
Frequently asked questions
Why is an uploaded file not ready yet?
Large files may need extra processing time. Keep the file in your Library and refresh the page after a short wait.
Why did an AI request fail?
The AI service may be temporarily unavailable, the request may be too large, or an API limit may have been reached. Try a shorter request and check the development terminal for the exact error.
Where are my notification preferences saved?
Email notification choices are connected to your signed-in DrStudy account through Supabase. Reminder time and timezone can be changed from Settings or the Dashboard.
Can DrStudy replace a teacher or medical professional?
No. DrStudy is a study-support tool. Important academic, clinical, and medical information should be checked against trusted course materials and qualified professionals.
How do I reset my password?
Use the Forgot password link on the sign-in page. Follow the email instructions sent by the authentication service.
Contact DrStudy support
Send your question or explain the problem. Support can reply directly to the email address you enter.